Digital Transformation starts with a change in the mindset. Ability to change and adapt to the changing business environment through the transformation of process, culture, business model, or even exploring a different area to sustain the business interests. Digital transformation is a fundamental shift in our behavior and the way we look at a problem in the form of a solution. To cope up with the growing demand of customers, companies will have to rethink the way a service is delivered to a customer. It all comes down to making services more accessible to customers faster than before. To move fast requires a big shift in the mindset. It’s about taking a calculated risk with new offerings, learning from it, and making the possible adaptation. Innovation using Artificial Intelligence, Automation, diversity in the workplace can be instrumental in this Journey of transformation.
